Banks
General hours of business: Mon-Fri (Sat some open) 9:00-14:00h

Cinemas
The following offer both Spanish and English films, check the local Spanish papers or the Mallorca Daily Bulletin for details.
Festival Park Marratxi (Palma-Inca Motorway)
Ocimax
Renoir

Climate and clothing
The island of Mallorca enjoys a warm Mediterranean climate with temperatures in the Summer months from June through to September ranging from 25°C - 27°C, and in the winter expect temperatures anywhere from 14°C - 23°C, or less.
Spring and Summer: light clothing is best, particularly in Summer. Evenings can be cooler so bring a jumper or wrap.
Autumn and Winter: although the days can be sunny with good temperatures it can be quite cold so jackets, coats and jumpers are required.

Currency
The Euro is the official currency in the Balearics.
Coins: 1,2,5,10,20 and 50 cents, and coins of 1 and 2 Euros.
Notes: 5, 10, 20, 50, 100, 200 and 500.
All major credit cards are accepted and can be used to withdraw money from cash machines. Most credit card purchases in shops require a photo I.D.

Customs and immigration
All EU members require a passport or identity card to travel to Mallorca. Visas are not required. All other nationalities require passport and visas and should contact their local Spanish Tourist Office for further information.

You are allowed to take into any EU Member Country as much duty paid tobacco and alcohol as long as it is for your own use.
From other EU countries the following personal allowances are permitted:
800 cigarettes, 200 cigars, 1kg tobacco, 10 litres of spirit (over 22%), 20 litres of aperitifs, 90 litres of wine, of which 60 litres can be sparkling wine, 110 litres of beer.
From a non-EU country for personal use, the allowances are:
200 cigarettes or 50 cigars, or 250g tobacco, 1 litre of spirits (over 22%), 2 litres of intermediary products (e.g. sherry) and sparkling wine, 50g perfume, 25 litres of eau de toilette. The personal allowance must not exceed €175.
Travellers under 17 years of age are not entitled to tobacco and alcohol allowances.
It goes without saying that drugs, firearms, ammunition, offensive weapons, obscene material and unlicensed animals are not permitted.

Customer Service
All establishments are required by law to have a complaint book (hoja oficial de reclamaciones) available to the general public.
The Balearic Office for Consumer Protection: c/ Sant Gaiet, 3 - Palma, Tel. 971 176262.

Driving
As with the majority of Europe except Great Britain, drivers drive on the right hand side of the road.
Maximum speed on the motorways is 120 km/h. Seat belts must be worn in front and back seats at all times.
Petrol Stations: Many Majorcan filling stations are not self service. If they are not, just sit in your car and ensure the petrol cap is off, and they will do the rest. To fill your car up say: "Lleno por favor" (pronounced: "yeno") . Petrol is sold as follows: Normal (92 octane), Super 97, Unleaded (95 or 98 octane) and Diesel. The attendant will expect a tip of between 30-50 cents for their efforts. Please switch off lights and radio, and disengage mobile phones.

Random breath testing - 0 limit is 50 micrograms of alcohol in 100ml of breath.

Electricity
The power supply in Mallorca is 220-225 volts, requiring a 2-round-pin style plug.

Fines
There has been a big increase in maximum fines for various offences in the Balearics in recent years; it may be beneficial taking note of the following:
Fines that carry a maximum of 300 euros:
- Littering - cigarette ends, chewing gum and paper
- Spitting, urinating or worse in public places
- Pulling down public notices
Fines that carry a maximum of 900 euros:
- Washing your car on a public road
- Painting graffiti
Fines that carry a maximum of 1800 euros:
- Using soap or shampoo in the sea or public showers
- Destroying or damaging public graffiti
- Having a bonfire on the beach

Health
Nationals within the EU and certain other countries can get medical treatment in Spain with the relevant documentation, e.g. for British visitors form E111, although private medical insurance is still advised and is essential for all other visitors.
Form E111
If British and planning on staying in Spain for longer than three months and don't have private international medical insurance cover, ensure you bring Form E111 from the UK. This will entitle you, your spouse (or unmarried partner if you have children together), and your children up to the age of 16, or 19 if they are still in full time education, to free emergency health care during your stay.

In a reciprocal EU agreement, you will be eligible to free or reduced-cost emergency treatment on production of a valid Form E111 if you become ill during your stay. Only state-provided emergency treatment is covered, and you will receive treatment on the same terms as nationals of the country you are visiting. Beware however that State-provided treatment may not cover all of the things that you would expect to receive free of charge from the NHS.

If a UK resident, the E111 form is freely available in any main post office or travel agent. Complete the application form at the back of the booklet as well as form E111 itself, following the instructions in the booklet. The completed form should be taken to the post office where the form E111 will be stamped, signed and returned to you. Keep it safe, preferably with your passport, and carry it with you when traveling within Spain, or in fact anywhere within the EU. The E111 remains valid indefinitely, so long as you remain a resident of the UK.

Take 2 copies of your E111 form, keeping one with the original, the other as a back up. This is important in Spain as a photocopy is required as well as your original E111. You will be given back your E111 but the photocopy will be kept. In some countries the original E111 may be kept by the authorities.

Dental treatment is not covered under the Spanish state system.
Non-Emergency Treatment in Spain: Form E112

For pre-existing conditions and any ongoing treatment, Form E111 will not cover you. For this, you will need Form E112 which is not issued automatically but requires authorisation from the Department of Health.
We recommend you speak with your doctor before leaving home, or contact the Department of Health - International Branch, Tel: +44 (0)20 7210 4850

Dental Services / Dental treatment should be covered by private medical insurance. A list of dentists (dentistas) can be found in the yellow pages of the telephone directory.
Drugs: Prescription and non-prescription drugs and medicines are available from pharmacies (farmacias), distinguishable by the large green cross.

Language

There are two official languages here on the Island: Castellano or Castilian which is the most common language spoken in mainland Spain, and Catalan or Mallorquin which is the language of the local people. Most islanders are at least bilingual. With the well-established tourist industry here in the Balearics both English and German are also spoken in many bars, restaurants and shops.

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